Frequently Asked Questions

Sizing details

Vintage clothing and shoes can run small. It is important to pay attention to the measurements provided as well as the marked size. It is a good idea to have an idea of your measurements and the measurements of garments that fit you well when purchasing vintage online. Feel free to ask us any questions.

International Shipping FAQ

Ritual is not responsible for customs fees on any order shipped outside of the United States. Customs duties are the sole responsibility of the purchaser and vary depending on your country. Please research your country’s polices before purchasing. Ritual is not obliged to mark customs forms lower than the actual value.

Ritual is not responsible for any package lost in the mail or delayed in customs. We have the same tracking number provided to you and we do not have additional information. Items can sometimes be delayed for days and even weeks in customs. Once a package leaves the United States, we do not have control over it. If you require a package faster, please inquire about Priority shipping at the the time of purchase.

Layaway

Yes we do layaway !

A non refundable 20% deposit is required for layaway. You may pay on your own schedule as long as the layaway is completed within 90 days.

Items listed less than 24 hours require a 50% deposit.

Sorry, we do not reserve items as they are one of a kind ! Please contact me about leaving a deposit and I will get back to you asap.

Condition rating guide

DEADSTOCK : Never worn , usually having original tags or evidence of never being used.

EXCELLENT : Previously worn with only slight evidence of wear or normal flaws.

VERY GOOD : An item which is still sturdy and wearable but may have flaws such as minor stains , small holes or areas that need slight reinforcement.

FAIR / POOR : An item having major flaws which will affect the ability to wear it. An item in need of restoration. Please only purchase this category if you have prior knowledge of vintage/ antique garments in this type of condition.

STUDY ONLY : An item that is beyond repair or wear and only intended for pattern or historical study.

Returns / Exchanges

Ritual does not accept returns online or in our retail store. All items are final sale.
- Misrepresented items will be considered for a store credit on a case by case basis. Misrepresentaion is defined by serious condition issues that are not disclosed and does not include issues with fit or color. Ritual must be notified within 24 hours of tracked delivery. A return tracking number must be provided within 48 hours of an agreed upon return authorization. Any returns not adhering to this policy will not be accepted. Sorry, no exceptions. This protects Ritual from our clothing be worn, used for shoots or copied for design. Thank you.

General shipping FAQ

It is the buyers responsibility to provide a safe and secure address and location for packages. Ritual will not be responsible for any stolen or lost mail.If a package is marked delivered and you did not receive it, it is the buyers responsibility to file a report and handle the incident with your local post. Items are shipped first class or priority if over a pound. Basic shipping is free, upgraded options are by request at the time of purchase. *NOTE: postal insurance will not reimburse you for theft. Be sure your location is secure or request signature conf at time of purchase.

Additional international shipping info / Covid 19

Please be advised that there are sometimes long shipping delays to several countries due to Covid 19. We do not have additional information outside of the tracking number provided to you. If the package has left the United States, you will need to track it and contact customer service in your own country. We have NO control over international mail and are not responsible for lost packages. We will advise you immediately if any item is returned to sender. Please be aware of this when purchasing internationally. You may request upgraded shipping at checkout for an additional charge.

Ritual Vintage brick and mortar FAQ

Here is some post covid info for in store shopping !
- We are completely remodeled, now allowing for social distancing, sterilized surfaces and a sparkling clean new fitting room. All city regulations are being adhered to. No mask, no entry.
- We have reduced hours. It is best to check google for accurate weekly hours, as they are subject to change due to foot traffic. If support for small business increases in the Little Italy / Chinatown area, we will be able to go back to more regular hours.
- Etsy / website items are online only and not available in store. My website runs out of the Catskills where I also take private appointments. The store has different stock which is another reason to visit ! Hope to see you all soon !